COOKIE POLICY

1. WHAT ARE COOKIES?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit websites. They are widely used to make websites work more efficiently and provide information to website owners.

2. HOW WE USE COOKIES

Mannterra uses cookies and similar tracking technologies to enhance your experience on our platform, understand how you use our services, and improve functionality. This Cookie Policy explains what cookies we use and why.

3. TYPES OF COOKIES WE USE

3.1 STRICTLY NECESSARY COOKIES

These cookies are essential for the platform to function properly. Without these cookies, certain services cannot be provided.
Purpose:

• Authentication and security
• Session management
• Load balancing
• Maintaining your login state
• Preventing fraudulent activity

These cookies cannot be disabled as they are essential for platform operation.
Examples:

• session_id: Maintains your session while using the platform
• auth_token: Verifies your identity and keeps you logged in
• csrf_token: Protects against cross-site request forgery attacks

Duration: Session or up to 30 days

3.2 FUNCTIONAL COOKIES

These cookies enable enhanced functionality and personalization based on your preferences.
Purpose:

• Remember your preferences and settings
• Store language preferences
• Maintain dashboard configurations
• Remember your display options
• Save your filter selections

You can control these cookies, but disabling them may affect platform functionality.
Examples:

• user_preferences: Stores your platform settings
• language_preference: Remembers your language choice
• dashboard_layout: Saves your dashboard configuration
• timezone_setting: Maintains your timezone preference

Duration: 30 days to 1 year

3.3 ANALYTICAL/PERFORMANCE COOKIES

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously.
Purpose:

• Analyze platform usage patterns
• Identify popular features
• Detect technical issues
• Measure page load times
• Improve user experience

Examples:

• _ga: Google Analytics cookie for user identification
• _gid: Google Analytics cookie for session identification
• analytics_session: Internal analytics tracking
• performance_metrics: Platform performance monitoring

Duration: 24 hours to 2 years

Third-Party Analytics:
We use Google Analytics to analyze platform usage. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.4 MARKETING/ADVERTISING COOKIES

These cookies are used to deliver relevant content and track the effectiveness of our marketing campaigns.
Purpose:

• Display relevant content and recommendations
• Measure marketing campaign effectiveness
• Deliver personalized communications
• Track conversion events
• Retarget visitors on other platforms

Examples:

• marketing_id: Tracks marketing campaign interactions
• conversion_pixel: Measures conversion events
• referral_source: Records how you found our platform

Duration: 30 days to 2 years

Third-Party Marketing Tools:
We may use marketing platforms such as:

• Google Ads
• LinkedIn Insights
• Facebook Pixel
• Email marketing platforms

4. SIMILAR TECHNOLOGIES

4.1 Web Beacons (Pixels)

Small graphic images that track page views and user behavior.

4.2 Local Storage

Browser storage that retains data locally for improved performance and offline functionality

4.3 Session Storage

Temporary storage that clears when you close your browser.

4.4 Software Development Kits (SDKs)

Code packages that enable tracking in mobile applications.

5. WHY WE USE COOKIES

Essential Functions:

• Keep you securely logged in
• Remember your account settings
• Process your transactions
• Protect against security threats

Service Improvement:

• Understand how you use our platform
• Identify and fix technical issues
• Test new features
• Optimize platform performance

Personalization:

• Customize your experience
• Remember your preferences
• Provide relevant content
• Save your dashboard configurations

Analytics and Research:

• Measure platform engagement
• Analyze usage trends
• Generate insights for product development
• Create aggregated statistics

6. THIRD-PARTY COOKIES

Some cookies on our platform are set by third-party services we use:
Analytics Providers:

• Google Analytics
• Mixpanel
• Amplitude

Communication Tools:

• Intercom
• Zendesk
• Customer support chat services

Infrastructure Providers:

• Content delivery networks (CDN)
• Cloud hosting services
• Security services

These third parties have their own privacy policies governing their use of cookies.

7. YOUR COOKIE CHOICES

7.1 Cookie Consent

When you first visit our platform, we will ask for your consent to use non-essential cookies. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

7.2 Browser Settings

Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block all cookies
• Delete cookies when you close the browser

How to manage cookies in common browsers:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies

7.3 Cookie Preference Center

You can update your cookie preferences at any time through our Cookie Preference Center accessible from:

• Platform settings menu
• Footer links on our website
• Cookie notification banner

7.4 Opt-Out Tools

• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/

8. IMPACT OF DISABLING COOKIES

Disabling cookies may affect your experience:

Essential Cookies Disabled:

• Cannot log in to the platform
• Lost session data
• Security features may not work

Functional Cookies Disabled:

• Settings and preferences not saved
• Need to reconfigure dashboard each visit
• Language preference not remembered

Analytical Cookies Disabled:

• We cannot improve user experience based on usage data
• Technical issues may take longer to identify

Marketing Cookies Disabled:

• You may see less relevant content
• Marketing communications may be generic
• Cannot track referral sources

9. MOBILE APPLICATION TRACKING

If you use our mobile application, similar tracking technologies are used through:

• Mobile device identifiers
• SDKs and analytics tools
• Push notification tokens

You can manage mobile tracking through your device settings:

• iOS: Settings > Privacy > Tracking
• Android: Settings > Google > Ads

10. DO NOT TRACK SIGNALS

11. COOKIE RETENTION

12. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy to reflect:

• Changes in our practices
• New cookie implementations
• Legal or regulatory requirements
• Improvements in technology

We will notify you of significant changes through:

• Platform notifications
• Email announcements
• Updates to this page with a new "Last Updated" date

13. CHILDREN'S PRIVACY

We do not knowingly collect cookies or tracking data from individuals under 18 years of age. Our services are designed for business users.

14. INTERNATIONAL CONSIDERATIONS

Cookie regulations vary by region. We comply with:

• GDPR (European Union)
• ePrivacy Directive (EU)
• CCPA (California)
• Other applicable data protection laws

15. CONTACT US

Questions about our use of cookies?

Email: privacy@mannterra.com

Cookie Inquiries: cookies@mannterra.com

Or visit our Privacy Policy for more information about our data practices.

16. COOKIE PREFERENCE CENTER

Manage Your Cookie Preferences: