TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

Welcome to Mannterra. By accessing or using our smart hotel resource management platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. DESCRIPTION OF SERVICE

Mannterra provides a cloud-based platform for tracking and managing energy, water, and waste resources in hotel operations. Our services include data collection, analysis, reporting, and insights to support sustainable hotel management practices.

3. USER ACCOUNTS

3.1 Account Registration

You must create an account to access our services. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Eligibility

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of your organization.

4. USE OF SERVICES

4.1 License Grant

Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Mannterra platform for your internal business purposes.

4.2 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You agree not to:

• Use the service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the service or servers
• Upload or transmit viruses, malware, or other malicious code
• Reverse engineer, decompile, or disassemble any part of the service
• Use the service to harm, threaten, or harass others
• Impersonate any person or entity or misrepresent your affiliation

5. DATA AND PRIVACY

5.1 Your Data

You retain all rights to the data you input into our platform. We do not claim ownership of your operational data, energy usage data, water consumption data, or waste management data.

5.2 Data Usage

We may use aggregated and anonymized data for service improvement, analytics, and research purposes. Refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

6. FEES AND PAYMENT

6.1 Subscription Fees

Access to certain features of our service may require payment of subscription fees. All fees are stated in the currency specified in your subscription agreement.

6.2 Payment Terms

Fees are billed in advance on a monthly or annual basis as specified in your subscription plan. Payment is due upon receipt of invoice.

6.3 Refund Policy

Subscription fees are non-refundable except as required by law or as expressly stated in your subscription agreement.

6.4 Fee Changes

We reserve the right to modify our fees with at least 30 days' notice. Continued use of the service after fee changes constitutes acceptance of the new fees.

7. INTELLECTUAL PROPERTY

7.1 Our Rights

The Mannterra platform, including all software, designs, graphics, text, and other content, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Feedback

If you provide us with feedback, suggestions, or ideas about our service, we may use such feedback without any obligation to you.

8. SERVICE AVAILABILITY

8.1 Uptime

While we strive to maintain high availability, we do not guarantee uninterrupted access to our services. We may perform scheduled maintenance that temporarily limits access to the platform.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time with reasonable notice.

9. TERM AND TERMINATION

9.1 Term

These terms remain in effect while you use our service.

9.2 Termination by You

You may terminate your account at any time by providing written notice and ceasing use of the service.

9.3 Termination by Us

We may suspend or terminate your access to the service if you violate these terms or if we discontinue the service.

9.4 Effect of Termination

Upon termination, your right to use the service ceases immediately. You may request a copy of your data within 30 days of termination, after which we may delete your data in accordance with our data retention policies.

10. DISCLAIMERS

10.1 "AS IS" Service

10.2 No Guarantee

We do not guarantee that our service will be error-free, secure, or uninterrupted. We do not warrant the accuracy, completeness, or reliability of any data or information obtained through our service.

11. LIMITATION OF LIABILITY

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Mannterra and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the service, your violation of these terms, or your violation of any rights of another party.

13. THIRD-PARTY SERVICES

Our platform may integrate with or link to third-party services. We are not responsible for the content, privacy practices, or terms of use of any third-party services. Your use of third-party services is at your own risk.

14. DISPUTE RESOLUTION

14.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to conflict of law principles.

14.2 Arbitration

Any dispute arising from these terms shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These terms constitute the entire agreement between you and Mannterra regarding the use of our service.

15.2 Amendments

We may modify these terms at any time by posting the revised terms on our website. Your continued use of the service after such changes constitutes acceptance of the new terms.

15.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.4 Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision.

15.5 Assignment

You may not assign or transfer these terms or your rights under these terms without our prior written consent. We may assign these terms without restriction.

15.6 Contact Information

16. COMPLIANCE WITH REGULATIONS

You agree to comply with all applicable laws and regulations in your use of the service, including but not limited to data protection laws, environmental regulations, and industry-specific requirements.

17. EXPORT COMPLIANCE

You agree not to export, re-export, or transfer our service or any technical data in violation of applicable export control laws and regulations.

18. SURVIVAL

Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.