Privacy policy

1. INTRODUCTION

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, job title
• Profile Information: User preferences, settings, and profile details
• Hotel Operations Data: Energy consumption data, water usage data, waste management data, facility information
• Billing Information: Payment details, billing address, tax information
• Communications: Content of messages, support requests, and feedback you send to us

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, features used, time spent on platform, clickstream data
• Log Data: Access times, error logs, system activity
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Integration Partners: Data from third-party systems integrated with our platform
• Service Providers: Information from analytics providers, payment processors
• Public Sources: Publicly available information about your organization

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

3.1 Provide and Improve Services

• Operate and maintain the Mannterra platform
• Process your transactions and manage your subscription
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve our services
• Develop new features and functionality

3.2 Communications

• Send you service-related notices and updates
• Respond to your requests and communications
• Send newsletters and marketing communications (with your consent)
• Notify you about changes to our services or policies

3.3 Security and Compliance

• Protect against fraud, unauthorized access, and security threats
• Comply with legal obligations and enforce our terms
• Conduct audits and investigations
• Maintain data security and system integrity

3.4 Analytics and Research

• Analyze aggregated and anonymized data for industry insights
• Conduct research on sustainability trends and resource management
• Generate benchmarking reports and statistics
• Improve our algorithms and predictive models

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers
• Payment processors
• Email and communication services
• Analytics providers
• Customer support tools

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you or your organization for industry research, benchmarking, and statistical purposes.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. DATA SECURITY

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

5.2 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. DATA RETENTION

6.1 Retention Period

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and analytics

6.2 Deletion

When information is no longer needed, we will delete or anonymize it in accordance with our data retention policies and applicable law.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us.

7.2 Data Portability

You may request a copy of your data in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

7.4 Marketing Opt-Out

You can unsubscribe from marketing communications by using the unsubscribe link in emails or contacting us directly.

7.5 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

7.6 Do Not Track

Our platform does not currently respond to "Do Not Track" browser signals.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. THIRD-PARTY LINKS AND SERVICES

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

14. DATA CONTROLLER AND PROCESSOR

For hotel clients using our platform, Mannterra typically acts as a data processor, processing operational data on behalf of the hotel (data controller). The hotel remains responsible for compliance with data protection laws regarding guest and employee data.

15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@mannterra.com
Data Protection Officer: dpo@mannterra.com

For written correspondence:
Mannterra Privacy Team

16. LAWFUL BASIS FOR PROCESSING (GDPR)

We process personal data based on the following lawful bases:

• Contractual Necessity: To provide our services under our agreement with you
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have provided explicit consent for specific processing activities

17. AUTOMATED DECISION-MAKING

Our platform uses automated systems to analyze resource consumption patterns and provide recommendations. These automated processes do not make decisions that significantly affect you without human oversight.